Thank you for choosing KEY24. Our goal is to ensure your complete satisfaction. If you are not satisfied with your purchase, we are here to help.
Refund claims must be related to the program’s performance as described on our website and if the program does not function correctly. If you are not fully satisfied with the KEY24 services, you can request a refund within 14 days from the date of purchase. KEY24 is not responsible for any features not listed on the website, and refund claims for such cases will not be accepted. Before downloading or installing KEY24, make sure your device is compatible with the software. You can address service issues with our support team to benefit from our professional technical follow-up.
1. Refund requests are only acceptable for the first purchased subscription.
2. No refund requests will be accepted after 14 days from the subscription purchase.
3. Each user can receive a refund only once.
4. Refund requests for personal reasons will not be accepted.
5. If the user does not have access to the target device, they cannot request a refund.
6. If you cannot install the KEY24 program on compatible operating systems, the refund request will not be accepted.
7. If the device loses connection with KEY24 due to accidental deletion, phone reset, or internet disconnection, you can request a reinstallation for the remaining period, but refunds for the lost period will not be provided.
8. It is the buyer’s responsibility to verify the program’s compatibility with the target device before purchasing a subscription. Refunds for users who purchase the software for incompatible smartphones will not be accepted. If you buy a subscription for an incompatible smartphone, we can pause your subscription until you obtain a compatible device.
To request a refund, log in to your account and create a ticket from the support section in your dashboard. Refund requests cannot be made through online chat and must be submitted through the specified section. Once we receive your ticket, your request will be reviewed, and a decision will be made within a maximum of 4 business days. If a refund is issued, no additional fees or charges will be deducted from the refund amount.
If your refund request has been accepted but you have not yet received the refund, first ensure that the refund has been officially approved and then check your account again. If you still have not received the refund, please contact us through a ticket or online chat.
Subject to applicable law and the conditions of this Refund Policy, you may be eligible to receive a full refund within 14 days following your purchase, provided that the reasons for the refund do not contradict the conditions outlined below.
1. No refund will be issued after 14 days have passed since the purchase date.
2. The refund claim may apply only to the primary KEY24 APP license. No refund will be issued for Premium Support or Extended Download Warranty.
3. If you purchased additional services, products, or subscriptions in another order, you must specify which account you are requesting to be refunded.
4. No refund will be issued if a user refuses to re-install or re-link the KEY24 APP Software after an upgrade of the operating system on the target device.
5. No refund will be issued if a user’s target device does not comply with the KEY24 APP Compatibility Policy.
6. No refund will be issued if the target device loses connection due to the absence of internet access, factory reset, or update to the latest operating system version.
No refund can be issued to a user if the reasons for the refund are completely beyond KEY24’s control. They include, but are not limited to:
• The target device is not owned by the user, or the user did not receive consent from the target device owner to install the KEY24 Software.
• The target device does not have internet access.
• The carrier is changed by the target device user, leading to the loss of internet connectivity and consequently improper functioning of the KEY24 Software.
• The operating system of the target device is updated to a version that is not or no longer supported.
• The target device is reset to the original factory settings.
• The user does not follow the installation guidelines provided by our customer support team via email.
• The user refuses technical assistance.
• The user does not have physical access to the target device or has forgotten the password to unlock it.
• The user did not receive data that had been saved on the target device before KEY24 was installed on it.
• The user intended to use KEY24 on more than one target device after purchasing one subscription plan.
• Personal reasons (e.g., I’ve changed my mind, I’ve purchased by mistake, the software was not used, etc.).
• The target phone does not comply with KEY24 compatibility requirements.
• KEY24 Software was unlinked or damaged by anti-virus software, the target device’s owner, or other services.
• The user does not have iCloud credentials for the target device or they are not up-to-date.
• iCloud backup cannot be activated on the target device by the user.
• The target device does not have a daily Wi-Fi connection.
• Two-factor/Two-step verification is enabled on the target device and the user is either unable or unwilling to disable it.
• The target device does not have enough space in iCloud for saving backups, and the user is unable to increase it.
• No refund will be issued if the purchased product’s license key is activated by clicking the “YOUR DOWNLOAD LINK” field in the Activation email or if any data from a device is uploaded to an online account.
• Access to your account is not granted in the event our support team requires access to troubleshoot an issue.
If you attempt to obtain a refund by claiming fraud, you will be required to produce appropriate documentation to support your claim. Fraud claims are taken seriously by KEY24. Any claims of fraud may require us to file certain documents with the banking industry, the card issuing bank, the card processing system, and your bank. If a fraud claim is the reason for a refund request, KEY24 will forward all submitted documentation and available information to our Risk Department for a thorough investigation. If fraud is found to be likely or obvious, a full refund will be issued. Any refund request claiming fraud that is not verified by the card issuing bank and/or your bank will be issued at the sole discretion of KEY24.
Here’s how to handle unauthorized credit card charges:
• Ask the person for payment. If they agree to pay, you may not need to dispute the charges, and you can warn them not to do it again, eliminating a lot of hassle.
• Contact your issuer. If your family member refuses to pay you back, report the incident to your credit card company. File a dispute, and once the company investigates the situation, they will issue a refund if they agree with your claim.
• File a police report. This may or may not be necessary. Your card issuer may require you to do it to approve your fraud claim. You might also need to file an identity theft report with the FTC. If you don’t want to report your family to the authorities, you might still end up being liable for the charges if you don’t.
A good rule of thumb: If you are not willing to file a police report on your child, partner, or family member for making an online purchase without your permission, don’t ask for a refund for it.
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any accounts you have with us. The account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Fees incurred as a result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services, shall be covered by you.
A good rule of thumb: If you are not willing to file a police report on your child, partner, or family member for making an online purchase without your permission, don’t file a chargeback for it.
You will be billed the agreed-upon monthly subscription rate until canceled. You may cancel your subscription at any time.
To cancel your subscription, please notify us via email at [email protected]. Be sure to provide your username so we may locate your transaction quickly. Your cancellation will be effective within 2 to 3 business days of receipt of your email, and all further billings will terminate.
Our compliance team has the right to terminate any account at any time without notice if they suspect that KEY24 APP is being used in an illegal manner.
Premium Support Packages and Extended Download Warranties are NON-REFUNDABLE.