FAQ KEY24 - Frequently Asked Questions

KEY24 is a Parental Control & Monitoring Software designed to protect kids in the digital world. By installing the KEY24 software on your child's device, you can remotely monitor all activities on their phone and computer. 

Empower your business with KEY24's advanced remote employee monitoring tools:

KEY24, our advanced remote employee monitoring tool, allows you to see what your employees are doing in real time. You will have a unique perspective into your team's daily productivity and activities. Utilize our features to restrict data access and organize your employees.

Core Features of KEY24 for Android, iOS, Windows/PC, and macOS Devices:

• Call Recording & Logs & Mic & Camera Bugging
• Record, Listen & Save & Record VoIP Call
• Social media monitoring & Monitor Photos Gallery
• Location tracking & Real-time location tracking
• Website browsing history & Screen Recorder
• Contacts monitoring & SMS tracker
• Snap & Watch & Behind Door Activities
• And much more...

For more details, please visit the KEY24 Features Page.

In short, to monitor your Child's or Employee's activities, you Install the KEY24 Software and App on their device. Once installed, the KEY24 app will collect information such as location, call logs, text messages and social media apps, browsing history, and more from your child's or employee's devices.

This data is encrypted before being sent to KEY24 Servers and transmitted to your KEY24 account. You can view this data by logging into your secure online account, which is created for you when you purchase the software.

Everything you need to get started is sent electronically via email. This Includes Installation Instructions and a Download Link for the software for Android and iOS mobile devices, macOS and Windows operating systems, and License Activation.

To install the app and software, you will need temporary physical access (approximately two to five minutes) to the target phone or computer. During this time, you must carefully follow the installation instructions to avoid any problems. Once installed, you no longer need the target device and can remotely monitor the device's activity from any web browser on your smartphone or computer. It's that easy!

We strive to provide our customers with the best possible service. However, in the rare event (less than 1%) that you encounter technical problems with our software that cannot be resolved by our KEY24 Support team, we offer a 14-day money-back guarantee. We will provide a full refund to our customers. This is in accordance with our refund policy, which is explained here.

KEY24 has been operating as a leading parental monitoring App since 2020 and is registered in Canada. You can try the software for free before you buy it. To ensure the quality and effectiveness of KEY24, you can view unbiased user reviews on reputable sites like Trustpilot & Saashub.

KEY24 prioritizes various security measures to safeguard user account privacy and data protection. We employ the latest encryption protocols (AEAD & TLS) to ensure your data's security. Your data remains concealed from everyone on our encrypted servers; even KEY24's own team lacks access to data monitored by the software. Only you can view this data. This is our top priority.

Yes, unlike other Monitoring & Tracking applications, this feature of KEY24 software allows you to choose whether the application is visible or runs in Stealth Mode. KEY24 is 100% invisible. After completing the installation process, the application is hidden as a system application on your phone, tablet, or computer, and its name is not visible. The software will not be displayed in the list of installed applications on devices that use macOS or Windows.

Yes, using KEY24 parental control software is legal for:

• Using parental control software is legal if it is done in accordance with the law and is used to monitor children under the age of 18.
• Track your employees through their company-owned cell phones, tablets, or computers.

Please note that by informing employees before installing KEY24 on their devices, and by having them accept this as part of their use of company-owned devices, you can ensure that the company will not face any legal problems. However, we are not qualified to provide legal advice to our clients around the world, as laws vary from country to country. In most cases, installing monitoring software on a cell phone, computer, or other device without the proper authorization is a violation of federal and/or state law. You are required to notify the users of the device that they are being monitored. Failure to do so is your personal responsibility and installation is at your own risk. Please read our Terms of Use and consult with an attorney if you have any questions about using our software. You can also check our legal policy here.

Yes, KEY24 works all over the world if you are connected to the global internet.

To access the KEY24 dashboard or user panel, follow these steps:

On any device connected to the internet, open a web browser like Chrome.

Go to our website at https://key24.app/.

Click on the "Login to User Panel" button.

Enter your KEY24 username & password and click on the "Login" button again. If you have not yet created an account, you must first Sign Up.

Once logged in, you will be directly taken to the KEY24 dashboard, where you can monitor and track the activity of your connected devices.

KEY24 Software is compatible with all Android smartphones and tablets (from Samsung, Huawei, Xiaomi, Google, Motorola, etc.) and works well on all iOS iPhones, iPads, PCs and laptops, and Windows and macOS operating systems. For a complete list of compatible devices, please visit the KEY24 Compatibility Page.

Yes, with the KEY24 App, you can monitor Received and Sent Messages that have been Deleted after the app was installed.This includes both received and sent chats from social media apps such as Skype, Telegram, Instagram, WhatsApp, etc., that have been deleted. For IOS, KEY24 can access text messages, SMS, and messages backed up using iCloud, even if they have been deleted from the device. However, data that was deleted before being backed up cannot be recovered.

Yes, the KEY24 tool offers a 7-day free trial for its software suite. To obtain a test account for the software, please contact support.

By default, prices are in USD and the subscription plan that suits your needs is:

• Android and iOS app price: $24.45 per month
• Mac and Windows computer: $24.45 per month

Please click on "Buy Now".

To Purchase the KEY24 Software:

    1. Visit the main page of https://key24.app/ and start by clicking on the “Buy Now” button, which is scattered throughout the website.

    2. If you don’t have an account yet, you need to Sign up and create a free account. To do this, enter your Email Address and choose a Password. Then click on the “Sign Up” button to complete your registration.

    3. After creating your account, you will automatically be logged into your user panel.

    4. In the user panel, select the devices you want to monitor and click on the “Buy Subscription” button.

    5. You will be directed to the subscription plans page. Choose the Subscription plan that fits your needs.

    6. After selecting the plan, complete the purchase process.

    7. Once you have purchased the subscription plan, we will send the download link for the KEY24 software you need to your email.

Additionally, you can purchase and register for the KEY24 parental control software by clicking here.

After completing the purchase process, the Download Link for the KEY24 Software will be sent to your email instantly. You will receive an email containing the Download Link, Installation instructions, username, password, and License. You can immediately download and install the software. If you did not find the email containing the KEY24 software download link in your inbox, please also check your (Spam) or (Junk folder).

KEY24 software experts are available 24/7 to assist you. Simply call +16476717588 or contact us via email and online chat in the Support section of the website.

The KEY24 refund policy allows you to return your money within 14 days of purchase if you do not use the software. For more details on the KEY24 refund policy, please refer to the Refund Policy page.

After purchasing the KEY24 software, you will receive installation instructions and a software download link via email. However, if you do not have access to your email, you can review our "How to Install" guide by following the installation and software download instructions.

Removing the KEY24 app from the dashboard of Android phones and tablets:

    1.    First, log into your Control Panel.

    2.    Click on the Dashboard menu in the upper Left corner.

    3.    The Menu will open, and the “Devices” option will be displayed. Select it. Then the information of your Android device will be displayed. Click on the “Delete” button.

    4.    After clicking the “Delete” button, all data will be erased from our servers, and your connection to the device will be terminated.

Removing the KEY24 app from the settings of Android phones and tablets:

    1.    Open the settings: You can access the settings by pulling down the status bar and clicking on the gear icon, or by finding the settings app in the app list.

    2.    Go to the apps section: Depending on your device, this option may be labeled “Apps & Notifications” or simply “Apps”.

    3.    View the list of all installed apps and find an app named “KEY24 + system.wifi”. Select it by tapping on the app name “KEY24 + system.wifi”.

    4.    Tap on the “Uninstall” button. This button may also be labeled “Remove” or “Delete”.

    5.    Confirm that you want to uninstall the app. On some devices, you may be asked to confirm whether you want to delete the app.

    6.    Wait for the app to be uninstalled. It may take a few seconds for the app to be removed.

In order to uninstall KEY24 software from your target phone or  tablet, you can contact a customer Support representative.

To Remove iOS Devices, simply log into your user panel and tap on the Dashboard Menu in the upper left corner. The “Devices” option will be displayed; select it and then the information of your iPhone and iPad will be shown. Click on the “Delete” button. After clicking on the “Delete” button, all data will be erased from our servers and your connection to the device will be terminated. Since the app is not installed on the iOS device and our app uses iCloud, you don’t need to do anything on the phone.

To remove KEY24 software from Windows and PC, follow these steps:

Through the KEY24 Online Control Panel:

Go to the KEY24 online control panel.

In the top left corner, click on the "Dashboard" menu.

Click on "Devices".

Your Windows device information will be displayed.

Click on "Delete".

To remove KEY24 software from Windows laptops and PCs:

Go to the following path: C:\Users\KEY24\AppData\Roaming\Microsoft Network (Replace with your actual username)

Find the KEY24 folder.

Right-click on the KEY24 folder and select "Uninstall". 

To remove KEY24 software from macOS, follow these steps:

Through the KEY24 Online Control Panel:

Go to the KEY24 online control panel.

In the top left corner, click on the "Dashboard" menu.

Click on "Devices".

Your macOS device information will be displayed.

Click on "Delete".

To remove KEY24 software from macOS:

Go to the following path: /Macintosh HD/Users/(Replace with your actual username)KEY24

Find the KEY24 folder.

Look for "KEY24" or any application name that might be related to KEY24.

If you find it, drag the application icon to the Trash.

Right-click on Trash and select "Empty Trash."

You must have physical access to the employee or child's phone or tablet and require their permission to proceed. You will also need to know any passwords, passcodes, etc. to unlock the phone or tablet. You can start the installation process once you are ready.

No, the device in question must be accessible for the KEY24 Software to be installed. After the initial installation, you will not need to have access to the device for subsequent updates. This software cannot be installed remotely.

You can only install KEY24 software on one device by purchasing a license. If you want to use another device during your subscription period, you must delete your current device from your user panel and transfer the license to the new device. You can repeat this process as many times as you like during your subscription period.

Yes, if you wish, one of our technical support team members can assist you with the KEY24 software installation process. They will connect to your device using AnyDesk or TeamViewer software and perform the installation for you. For more information about this service, please click here: Technical Support Team for KEY24 Installation.

Yes, you can pay with PayPal.

Yes, of course,​ An invoice is proof of purchase and we will send you one via email. You can also access your payment history in your user dashboard.

You can pay with Credit cards · Debit cards · Digital Wallets·  Bank Transfers· or PayPal.

After placing your order, you will receive an email titled "License Information":

• License Code
• Account Login
• Get download link
• Software installation instructions

To get the download link, please go to the "KEY24 Software Download" page and then click on "Choose your operating system and download software" for Android, iOS, macOS, and Windows.

Yes, you need to be connected to the internet while installing the KEY24 software to complete the installation and send data to our servers.

Yes, you can remotely turn on the device’s GPS and request to see the live location on the map.

Yes, it is possible to turn the device’s Wi-Fi on and off remotely because the software consists of both offline and online components, with the offline component executing this command.

No, installing the KEY24 software does not require the phone to be rooted.

No, there is no need to install the KEY24 app because we use iCloud, and there is no need to jailbreak the iOS device.

No, changing the SIM card does not affect the performance of the KEY24 app. This app is not SIM card dependent and only requires an internet connection. As long as the device is connected to the internet, the KEY24 app will continue to work and you will receive all information.

If you accidentally installed the KEY24 software on your own phone, follow these steps:

    1. Log into your user panel.

    2. Select the “Dashboard” menu.

    3. Click on “Devices.”

    4. Select the device where you mistakenly installed the software and click on the “Delete” button.

After removing the incorrect device, you can install the software on your child’s phone. Otherwise, you will need to purchase a new activation code.

No, The remote installation of the KEY24 Monitoring Application is not possible. You must have physical access to the target Phone or Computer for 5 to 10 minutes to use the KEY24 monitoring app. You only need physical access once to install the app on the Phone or Computer/PC.

We are always looking to expand the list of supported monitoring applications for KEY24. If you would like to add a specific social media application to our list, please submit your request through our technical support contact form and provide the name of the application or the download link for the application you want to add to your KEY24 user panel list. Our support team will review these requests and add new applications to the list if possible.

If you are unable to log back into the KEY24 app after logging out, please follow these steps:

1. Ensure you are using the correct username, password, or license.

2. Make sure your internet connection is active and stable.

3. If you still have trouble, enter the correct 15-digit IMEI number of the device.

4. If you receive the error message “status Error message invalid inputs! Data the IMEI 1 hes…,” you need to log in to your KEY24 user panel, go to the dashboard menu, and click on “Device.” Your device will be displayed there; select the Delete option (which is in red) to remove the device from your panel. Then you can log back into the KEY24 app and complete the settings.

5. If you continue to experience issues after following these steps, please contact the KEY24 Support Team for further assistance.

To find the IMEI number and serial number of your Android phone and install the KEY24 app, follow these steps:

1. Method 1: Dial *#06# on your phone. This code will directly display the IMEI number.

2. Method 2: Go to your phone’s settings -> About Phone -> Status -> IMEI Information.

If you can’t find the password for the KEY24 panel, please follow these steps:

1. “Forgot Password” Option: Go to the KEY24 Panel Login page and click on the “Forgot Password” option. Then enter your email address to receive a password reset link. If you don’t receive an email, check your spam or junk email folder.

2. Contact Support: If you still can’t reset your password, please contact the KEY24 support team for assistance.